Privacy – 15.3. When you make a complaint

Purpose of processing

We will collect and process your data in order for us to investigate and respond to your complaint as per the Leeds Cares’ Complaints Policy.

What information we need

To enable us to respond to complaints we will request your name and contact details such as your address, telephone number, or email address. Complaints can be made anonymously although this will mean we are unable to advise complainants of the outcome of our investigations and any subsequent actions.

Legal basis and why we need the information

We collect and process the information on the basis of legitimate interest, both for you so we can communicate with you about your complaint, and for Leeds Cares so we can properly address any issues or complaints raised.

What we do with the data

Your personal information will be kept secure within Leeds Cares using appropriate technical controls to protect your details. We will not sell, trade or lease your personal information to others.

We will retain the data on restricted access IT systems.  We share your details with our third-party IT providers, who assist us in providing our systems and databases. Our website provider is Banana Kick Ltd and Blue Logic (part of BCN Group Ltd) is our IT support provider.